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Archive for July, 2014

Southwest Airlines Social Media PR Disaster – What Would You Do?

Southwest Airlines Social Media PR Disaster – What Would You Do?

This past week Southwest Airlines experienced how one single customer with one single tweet and one single employee can result in a Public Relations disaster. The story: Duff Watson, a Father from MN, was kicked off a Southwest airlines flight after he sent a tweet that called out a specific gate agent by name. I’m […]

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